Frequently Asked Questions
What does a day hire entail?
We now hire out for up to 6 hours. If you have a specific request get in touch.
Do you hire items overnight?
All our Jumping Castles and Combo Jumping Castles are available to keep overnight at a small extra charge. This is ideal if you need the extra time or dont want staff turning up while you still have guests.
When is a generator required?
Where there is no access to power within approximately 20 metres (we supply extension leads),
When is a supervisor required?
Normally anywhere outside of a backyard. Some of our more interactive units can only be hired out with a trained operator due to insurance and industry standards. If you are not sure please get in touch.
What surface is suitable?
We can set up on grass and peg in or on a hard surface and use weights just be sure to let us know when booking.
Can Adults use your Castles?
Yes, we have Adults Jumping Castles! All Castles have different age limits and restrictions check the individual page or get in touch.
What do I need to do on the day?
Just make sure there is a clear access way without stairs and sufficient space to set up. Please check the individual castle page for minimum space and if you’re not sure give us a call.
What weather is suitable for Jumping Castles?
Our Jumping Castles are suitable for most conditions unless there is extreme amounts of rain or winds in excess of 40 Km/Hr. We have no cancellation fees due to weather as long as a decision is made prior to arrival. Most of our Jumping Castles and Combos have a rain/sun cover.
How much space do I need?
Have a look at the individual Jumping Castle page as space varies from each unit. Be sure to take into account height.
Does the area have to be flat?
We can set up on a slope or slight hill as long is its not to steep.
Do you have insurance?
Yes, we carry $20,000,000 Public Liability Insurance; just get in touch for a copy of our Certificate of Currency.
How long does set up and pack up take?
This depends on access to each individual yard but usually about 20 minutes.
What if the Jumping Castle goes down?
This is very uncommon, our staff will run you through full operation while setting up. Remove all occupants from the jumping castle until it's operating properly again. In the unlikely event of the castle going down it will be electrical related. Although our motors do not consume much power it's important not to overload the circuit. All leads and blowers are test and tagged.
What is a 'Combo' Jumping Castle?
A Combo consists of a jumping area and a slide within the one unit. They also often have a basketball ring or an obstacle component.
Where do you deliver to?
We service metropolitan Melbourne and for bigger jobs regional Victoria. You can check if we service your area and if any surcharges apply by entering your post code in the appropriate box on our Home page. If you are unsure call 0402 131 609 at any time.
Do you require a deposit? and what payment methods are accepted?
To secure your booking we ask for a 10% deposit which can be paid online via PayPal, EFT, or Card.
Event bookings require a 30-50% deposit.
We can accept the balance on the day in Cash or via Card.
If you wish to pay via check or EFT we require it before the event date.
Deposits are non-refundable except at the discretion of management.
How do I book?
You can book online or call now on 0402 131 609. Contact Us